Course Details

The nationally accredited Certificate in Customer Service covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products and services. It is suitable for all sectors and can help develop the learner’s understanding of the importance of excellent customer service to both colleagues and external contacts.

Entry Requirements

No prior qualifications are needed. For those who are already in or aspiring to be in a customer services role.

Career options

Progression to an apprenticeship or other business course.

Customer Services Level 2 Certificate

Five highlights

  • 1 Ofsted Outstanding College: inspirational teaching and learning.
  • 2 Proven track record of success.
  • 3 Designated assessor team.
  • 4 Flexible study with online assessment.
  • 5 Valuable advice given for your next study options.

Key Points

  • Distance Learning
  • Flexible start date
  • NCFE Level 2 Certificate in Principles of Customer Services

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Are you under 19 on the 31st August this year?
Are you in receipt of JSA or ESA Work Related Activity Group, or are you in receipt of a State Benefit and currently unemployed and seeking employment?
Are you getting a SFE loan for this course?
Course code Location Course length Start date
BUS668DD1A Distance Learning Flexible Flexible start date

What you need to know

What will I study?

This qualification aims to provide learners new to the customer service industry with an introduction into the legislation, policies and procedures followed in providing customer care. Also to identify what makes good customer service, and how learners’ own actions may affect customer satisfaction. The objectives of this qualification are to help learners to develop knowledge to support progression within a customer service role and apply their customer service knowledge to a range of job roles and industries.

How will I be taught?

Alongside the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you advice and guidance on the course content as well as providing useful feedback on the work you complete.

How will I be assessed?

By using e-assessor portal to upload work for assessment and feedback by our specialist assessors. The course is usually delivered over a period of 12 weeks

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