Course Details

This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement. Learners should be aged 16 or above to undertake this qualification.

Entry Requirements

No previous qualification is necessary.

Career options

The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others. Progression is encouraged to an apprenticeship or another business course.

NCF L2 Cert in Information, Advice or Guidance

Five highlights

  • 1 Outstanding College
  • 2 Designated Assessor
  • 3 Proven track record
  • 4 Flexible study with online assessment
  • 5 Valuable advice for your next course.

Key Points

  • Distance Learning
  • Flexible start date
  • NCFE Level 2 Certificate in Information, Advice or Guidance


Your course will cost

We don't currently have information on the fees for your course. Please contact us for more information.
Are you under 19 on the 31st August this year?
Are you in receipt of JSA or ESA Work Related Activity Group, or are you in receipt of a State Benefit and currently unemployed and seeking employment?
Are you getting a SFE loan for this course?
Course code Location Course length Start date
BUS752DD1A Distance Learning Flexible Flexible start date

What you need to know

What will I study?

There are two workbooks to complete: In workbook 1: (21 questions) you will develop your own interaction skills by evaluating your strengths and areas for development. You will consider the scope of provision and types of information, advice or guidance and be aware of the boundaries in your own role. You will learn about effective signposting and referral and accurate record-keeping. You will also learn how to interact with clients by using effective communication techniques, develop awareness of how values, attitudes and beliefs can affect interactions with clients and understand the importance of confidently and impartiality. In workbook 3: (26 questions) you will learn about signposting and referral. You will learn about providing information advice or guidance for specific groups of clients and consider equality and diversity. You will consider how clients need to be supported in making appropriate choices, and finally about ways of managing, storage and retrieval of information.

How will I be taught?

Alongside the learning materials you will have the support of a knowledgeable Assessor Trainer who will give advice and guidance on the course content, as well as providing useful feedback on the work that you complete.

How will I be assessed?

By using e-Assessor, an online portal, to upload work for assessment and feedback by our specialist assessors.

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